Tradition and Innovation in the Community Spaces of City Hotels
Abstract
The conditions of accommodation management and hotel operation have changed significantly over the last two decades, the introduction and spread of innovation have resulted in the development of business models, which resulted in the radical transformation of the system and processes of hospitality and accommodation services.
Consumer habits, scenes of everyday life and workplaces have changed significantly, in response to the changing demand factors, tourism service facilities have also been transformed. Technological innovation has triggered unprecedented changes in service delivery processes, also tourism facilities have been extended with a range of new functions to meet the changing consumer needs. Communities have always played an important role in society, but the role of human interaction and personal relationships has never been more crucial than it is today, in the age of digitalization and social isolation.
The aim of the present study is to investigate the transformation of the service landscape in city hotels by using the literature review method. The exploratory research focuses on the interpretation of tradition preservation and introduction of innovation through the example of hotel community spaces.
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