The role of process management in the operation of the railway system
Abstract
To understand the complex functioning of the railway system, it is necessary to explore the processes within the system and the complex system of effect relationships among them. The task of the process management operating within the company is to document the processes, to develop the system of measure to evaluate the operation of the processes, which
shows their effectiveness, the adequacy of their internal operation, and also to support the work that improves, corrects, and develops the operation. The article is a summary of the creation, operation and future development directions of the Swiss, Austrian and Hungarian railway process management systems.
References
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Geschäftsbericht 2020 ÖBB-Infrastruktur AG
Nachhaltigkeitsbericht 2019 ÖBB-Holding AG
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