Háziorvosi és szakorvosi távkonzultációk nyelvi-kommunikatív vizsgálata

Abstract

The COVID-19 pandemic has led to teleconsultation playing a major role in the safe care of patients. In April 2020, a government decree regulated and authorised the use of telemedicine platforms in several specialties. Based on the experience of general practice during the pandemic, nearly 90% of GPs continue to support teleconsultation. 

The aim of this presentation is to present a research method applied in the context of a study conducted at the Faculty of General Medicine of the University of Pécs.

During the research, audio recordings are made in general practices, rheumatology, dermatology, gastroenterology with the permission of the Ethics Committee and with the consent of the patients. After annotation of the audio recordings, the analysis  is  performed using Sketch Engine  corpus analysis software tool. The research corpus of this study consists of 10 teleconsultations with GPs and specialists, with sub-corpora constructed from the individual doctor and patient utterances in the interviews. In the study, the turns of patients and physicians were aggregated separately for comparative analysis (length and content of turns, vocabulary features). The research is motivated by the current need that our medical students do not (or cannot) have experience with teleconsultation, therefore, our long-term aim is to apply the experience gained from the studies - the observed language patterns and communication strategies - in teaching.