Travel experience in ticketing and passenger information: Transport Service Design
Abstract
Why do passengers feel lost while travelling, and what do they understand from the events around them? Is the "complexity" of transport a barrier to competitiveness? The HKIR (Interurban Community Transport Information System) is the most complex public transport information technology project in Hungary to date, which will determine passenger
experience for decades after its introduction, and frame the cooperation between the players of interurban transport. The following paper presents the basic principles by which the creators build the system and how they have arrived at them.
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